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que les tarifs de référence
en comparant gratuitement les fournisseurs
Trouver moins cher
que les tarifs de référence
en comparant gratuitement les fournisseurs
Payer un prix du kWh TTC
12 % moins cher
que le tarif réglementé
Annonce - Service Kelwatt non-partenaire d'EDF
New to France and need gas or electricity?
Get started with an energy contract right for you by calling your Kelwatt counselor
☎️ 01 86 26 53 46
Ad - Kelwatt service non-partner of EDF
Being the historic and most popular energy provider in France, EDF has set up a comprehensive customer service system in order to best serve its millions of clients. With 5,000 EDF advisors there to help out customers 6 days out of 7 across a wide range of helplines, you can rest assured there will be someone to answer your query. But which phone number fits your request? Read on to find out.
While most queries can be resolved via the energy provider's website, you can resort to calling EDF for any further questions or the need for technical assistance. And because the provider has such a big client base and manages many different services, EDF has set up a range of helplines, each one to answer a specific type of issue or question more efficiently.
The EDF customer service advisors are there to help customers from Monday to Saturday between 8 am and 8 pm, for free.
For the following requests:
Here are the helplines you can contact:
On the other hand, if you have a more precise reason for calling EDF than a general question, read on to get hold of the right phone number to dial.
Want to call EDF for a subscription to a new home contract? In that case, you should call EDF at ☎️ 3004 (tax-free number), through which an advisor will guide you through the signing up process.
We recommend that you compile the following information ahead of your call:
It is recommended that you get in touch with the provider 15 days before moving in your new home, to allow enough time for your energy to be set up by the time you settle in.
However, for reasons of simplicity and speed, the customer can also turn to the online subscription platform accessible on the supplier's web page.
Sign up for an energy plan in France! Interested in setting up a gas or electricity plan in France? Our Selectra English-speaking advisors can help you sign up for a plan that'll fit your needs and budget with a French provider, for free. To get started today just call 09 87 67 37 93, or get a free callback.Ad - Selectra service non-partner of EDF
French Law allows you to cancel an EDF contract (and any another energy contract with a French provider) for free, no questions asked - as long as you don't have any unpaid debts at the time of termination.
Why would you need to cancel your contract? The two main reasons are:
In the first case, you need to call the EDF number 09 69 32 15 15 to notify them of your date of departure and give them a final meter reading.
In the second case, you must not terminate your EDF contract - if you do, you'll likely be charged a meter commissioning fee of €18.46 including tax! Instead, simply contact your new provider of choice to sign up, they will automatically take care of the passing-over process.
Ville / département | Adresse signalée | Heure |
---|---|---|
Hayange (Moselle) | Rue du Stand | 19:45 |
Hayange (Moselle) | 19 Avenue de la Ceca | 19:43 |
Ducos (Martinique) | Chemin Grand Bambou | 19:30 |
Sulniac (Morbihan) | Non renseignée | 19:20 |
Hayange (Moselle) | 23 Rue de Veymerange | 19:14 |
Hayange (Moselle) | Avenue de la Metropole | 19:13 |
Hayange (Moselle) | 22 Avenue Saint Jean | 19:12 |
Sernhac (Gard) | Rue de la Calade | 19:11 |
Hayange (Moselle) | 20 Avenue de la Ceca | 19:08 |
Hayange (Moselle) | 39 Rue Yves Farges | 19:07 |
Liste des coupures de courant antérieures signalées
Ville / Commune | Adresse où l'électricité a été coupée | Date et heure de signalement |
---|---|---|
Hayange (Moselle) | 65 Rue de la Foret | 21/02/2025 - 19:07 |
Hayange (Moselle) | 3 Avenue Saint Jean | 21/02/2025 - 19:06 |
Hayange (Moselle) | Rue de la Foret | 21/02/2025 - 19:04 |
Nilvange (Moselle) | 2 Rue Yves Farges | 21/02/2025 - 19:03 |
Hayange (Moselle) | Rue Yves Farges | 21/02/2025 - 19:02 |
Remoulins (Gard) | Avenue du Pont-du-gard | 21/02/2025 - 19:02 |
Hayange (Moselle) | 65 Rue de la Foret | 21/02/2025 - 19:02 |
Flixecourt (Somme) | Rue Saint Pierre | 21/02/2025 - 18:53 |
Sernhac (Gard) | 360 Chemin de Meynes | 21/02/2025 - 18:49 |
Aubagne (Bouches-du-Rhône) | Chemin de Cassis | 21/02/2025 - 18:41 |
Ducos (Martinique) | Non renseignée | 21/02/2025 - 18:41 |
Muizon (Marne) | Non renseignée | 21/02/2025 - 18:38 |
Muizon (Marne) | Rue des Vautes | 21/02/2025 - 18:16 |
Saint-Brice-Courcelles (Marne) | 14f Avenue des Chenevieres | 21/02/2025 - 18:09 |
Pont-à-Marcq (Nord) | 9 Rue Rolande Pastant | 21/02/2025 - 18:05 |
Pont-à-Marcq (Nord) | Rue Denis Masquelier | 21/02/2025 - 18:01 |
Compreignac (Haute-Vienne) | 91 Route du Vincou | 21/02/2025 - 17:50 |
Pont-à-Marcq (Nord) | 18 Rue Rolande Pastant | 21/02/2025 - 17:45 |
Compreignac (Haute-Vienne) | Route du Breuil | 21/02/2025 - 17:43 |
Caudry (Nord) | 30 Rue de la Comédie | 21/02/2025 - 17:42 |
In the unlikely case of an electricity outage or failure, do not contact EDF - contact the network manager instead - Enedis for electricity or GRDF for gas. These two French network managers are the same regardless of where you live in France and who your energy supplier is.
They are the only two authorities habilitated to intervene in the event of a power cut, energy breakdown or any potentially dangerous situation (broken high voltage cable, damaged pylon, a suspicious smell of gas...).
For your comfort, these two phone numbers are free to call and available 24/7.
You may need to file a complaint with EDF if you experience any of the following situations:
For a minor dispute, e.g. a small issue with an EDF bill or a change in your tariff option, the general EDF customer service advisors will oftentimes be able to help you at 09 69 32 15 15.
For anything more severe, you should fill out this EDF complaint form. If your request is left unanswered or the answer isn't satisfactory, you can escalate your query by mail, sending your letter to:
EDF Service Consommateurs
TSA 20021
62978 ARRAS CEDEX 9
Still not satisfied? In that case, you can either email the EDF Mediation system at [email protected] or send a second letter to:
Médiateur EDF
TSA 50026
75804 PARIS CEDEX 8
After that, if really no settlement is found, your last recourse is to the French National Energy Mediator, which deals with all litigation cases between energy providers and consumers. Their postal address is:
Médiateur national de l’énergie
Libre réponse n° 59252 75443
PARIS Cedex 09
Do not contact the Energy Mediator directly! Make sure you follow the above process correctly and contact each entity in order. Indeed, the mediator will ask you for proof that you have tried to solve the issue with your provider first, and without this proof, your request won't be addressed.
Finally, if you feel like you've been the victim of abusive solicitation (spam, fraud) report it on the EDF fraudulent activity page or send EDF an email to [email protected]. Include all the proof you can in your message to support your claim.
Wondering when you should try giving your energy provider a call to avoid being put on hold for ages? Here's a recap of the average waiting times to save you valuable time. You'll notice that as a rule of thumb it's best to avoid Mondays and instead call EDF on a Friday or any day aside of Monday during midday or evening.
Typical time spent on hold | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
---|---|---|---|---|---|---|
Morning (8 am - 12:30 pm) | High | Average | Average | Average | Short | Average |
Midday (12:30 pm - 2 pm) | Average | Short | Short | Short | Short | Short |
Afternoon (2 pm - 6 pm) | High | Average | Average | Average | Short | Short |
Evening (6 pm - 9 pm) | Average | Short | Short | Short | Short | Short |
If you've rather reach out to your provider via email, send off your message to [email protected].
You'll get an automatic message to confirm reception of your email. An advisor will reach out to you shortly after to address your query.
If you're already an EDF customer, you can log onto your online EDF customer account (Espace client EDF), which is up and running 24/7.
This is a fast and efficient way to get your questions answered, plus you can renew your request on the platform is you're left hanging or dissatisfied with the feedback received.
Alternatively, you can also resort to the EDF contact form, which requires you to give more information about your query in order to better redirect you towards the appropriate help system.
For the tech-savvy, you can also consider contacting EDF via their social accounts.
The provider indeed has a Facebook and Twitter pages through which you can submit your queries via private message.
Last but not least, for any general queries that you would rather submit to your provider via mail, you can send off your letter to the following postal address:
EDF SERVICE CLIENT
TSA 21941
62978 ARRAS CEDEX 9
Trouver moins cher
que les tarifs de référence
en comparant gratuitement les fournisseurs
Payer un prix du kWh TTC
12 % moins cher
que le tarif réglementé
Annonce - Service Kelwatt non-partenaire d'EDF
Info Coupure de courant EDF aujourd'hui en temps réel
Alerte Tempo EDF par SMS, mail, application mobile, WhatsApp dès 6h
Calendrier Tempo EDF Couleur du jour et du lendemain 2025
Historique EJP jours restants et jours écoulés 2024/2025
Observatoire EJP EDF 2024/2025
Demain est-il un jour EJP ? Info entre 12h et 13h30
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